Complaints
DVELOP Finance Group is committed to resolving concerns fairly and promptly. The process below is an indicative outline and will be replaced with the final complaints procedure and external dispute resolution details.
Indicative wording. This document is a structural placeholder. Final legal content for DVELOP FINANCE GROUP PTY LTD will be provided before launch.
Making a complaint
If you have a concern, please contact us first using the phone or email details on this website. We will acknowledge your complaint and work with you to resolve it.
What happens next
We will review your complaint, keep you informed of progress, and aim to provide a response within the timeframes required under our obligations.
External dispute resolution
If your complaint is not resolved to your satisfaction, you may be able to escalate it to the relevant external dispute resolution scheme. Full details will be provided here.